Help Desk Tier I

Help Desk Tier I

We are seeking a Help Desk Tier I to join a well-known client headquartered in Atlanta immediately!

Here's what you'll be doing:

  • Working with users to provide support for all hardware and software related issues including identifying, researching and resolving technical problems

  • Entering all calls into Help Desk ticketing system, and updating tickets according to organizational guidelines

  • Adhering to all escalation procedures to ensure all problems are resolved in a timely manner and with the highest level of customer service

Here's what our ideal candidate has:

  • Outstanding customer service oriented attitude and the ability to work effectively within a team

  • Experience and knowledge in working with MS Office 2010 suite, Adobe products, Active Directory administration

  • Will require the ability to stoop, squat, and reach above shoulder level to install technology equipment.

  • Must have the ability to push and pull, as well as the ability to lift and carry up to 40 pounds

  • Excellent dynamic verbal/written communication and interpersonal skills

  • Demonstrated ability to be self-directed and highly motivated

  • Must have the ability to recognize problem areas, define solutions, and implement those solutions in a timely manner

Benefits: Our IT consultants enjoy a wide array of benefits including: competitive compensation, medical, dental, 401K, and much much more!

Keywords: Active Directory, Desktop Support, Microsoft

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