Do you have proven experience of customer engagement coupled with first class communication skills?

South West Water provide reliable, efficient and high-quality drinking water and waste water services throughout Cornwall, Devon, and parts of Somerset and Dorset.

We believe that by investing in the future of our region, we are not only improving the quality of life for today's residents and visitors but are also taking responsibility for future generations.

Our aim is to continually drive up standards, particularly in the areas that matter most to our customers and be amongst the best in the water industry.

We now have an exciting opportunity has arisen to join one of the South Wests leading employers as a Dispatcher for our team in Totnes, Devon.

The Role

As a Dispatcher in the Waste Water Networks team, you will be a key player in delivering excellent service to our customers across Devon and Cornwall.

You will primarily be responsible for triaging incoming customer contacts, which are often reporting serious urgent issues such as flooding or pollution and deciding the best course of action to get the issue resolved and keep our customers and key stakeholders satisfied.

You will be in regular contact with operators who deal with these contacts on the ground, and by working together you will plan and adjust the schedule based on incoming reactive work.

This is a fast paced, interesting and exciting opportunity for a motivated person who cares about protecting the environment and protecting the health and safety of our work force to get involved with being part of a team that prides itself on turning negative emergency situations into a positive resolution for our customers.

The Ideal Dispatcher:

* Experience of working in either a customer service or operational team

* Proven experience of working to deadlines

* Skilled communicator with the ability to build strong relationships with people at all levels of the business.

* Excellent customer relation / contact skills, with the ability to breakdown and relay complex information in a customer friendly manner.

* Strong Influencing and negotiating skills with the ability to find creative solutions to problems

* Able to solve difficult problems through careful and methodical evaluation of information available

Rewards & Benefits:

In return for your hard work as our Dispatcher, we can offer a salary £18,294 per annum.

We also offer a range of excellent benefits, working within in a team-orientated and collaborative environment, for a company that strives to be environmentally, socially and economically sustainable.

If you have the skills and experience to join our team as a Dispatcher, click apply today.

No terminology in this advert is intended to be deemed discriminatory.

We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.

  • Start: Asap
  • Rate: £18294 - £18294 Per Annum + Benefits
  • Location: Totnes, England
  • Type: Permanent
  • Industry: Customer_services
  • Recruiter: CV WOW
  • Contact: Abbie Hodell
  • Email: to view click here
  • Reference: SWW-85/19
  • Posted: 2019-03-19 23:35:01 -

  • View all Jobs from CV WOW

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