Warranty Manager

We are assisting a Prestige Car Dealership in their search for an experienced Warranty Manager to be in charge of their Warranty team!

Warranty Manager

Main duties and responsibilities as a Warranty Manager:

  • To provide the highest levels of customer service by providing a knowledgeable, courteous, responsive and efficient service projecting the quality image of the brand and the Company.

  • Dealing with Warranty Claims, uploading evidence and liaising with relevant parties.

  • To ensure all customer expectations and requirements are exceeded throughout

  • To deliver exceptional service, scheduling work on customer vehicles, providing accurate estimates for servicing, repairs, and ensuring customers are fully aware of the likely timescales and costs.

  • The promotion of sales of genuine parts and accessories whenever possible, acting on opportunities to sell additional products and services.

  • Issue jobs to the workshop staff prioritising where necessary.

  • Assist Aftersales Manager to ensure that a great experience is delivered to all customers.

  • Liaise effectively with customers ensuring customer expectations and satisfaction is maintained in line with company guidelines.

  • To control all computer-based job, purchase and invoice processes, ensuring that company and customer financial interests are protected and that all monies due are collected prior to customer vehicle hand over.

  • To have full responsibility for the issuing of work taking account of loading and commitment to customers as agreed by the reception team.

Experienced required:

  • Motor trade experience in a similar role is essential for this role

Warranty Manager

If this role is of interest to you please contact Scott @ Holt Recruitment on 07701 289291 or click 'Apply Now'

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