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Service Team Manager

Service Team Manager


Holt Recruitment are currently seeking a Service Team Manager to be a part of a thriving Service Department within an established Dealership


Key Responsibilities as a Service Team Manager:



  • You will control a team of technicians, loading and managing the workflow through the workshop, completing job cards, entering work onto the Dealer Management System, organising loan vehicles where required, updating customers throughout.

  • Supporting and communicating with the Service Advisors/Executives and Technicians the day prior to the appointment the workshop plan.

  • Communicate and record the Service Technicians workshop efficiency and productivity on a daily basis to ensure compliance with company and individual performance targets.

  • Be the first point of contact for technical customer issues, ensuring a resolution is reached in the most cost effective and efficient manner whilst also achieving customer satisfaction.

  • Control and manage facilities standards audit controls, ensuring the workshop is kept clean and tidy at all times.


Accountabilities as a Service Team Manager:



  • Experience in a similar role or as a Service Advisor / Senior Service Advisor is required for this position.

  • Enthusiastic and highly presentable, you will have excellent communication skills in order to explain service and repair processes to customers, booking their vehicles into the Service department.

  • Deliver an agreed level of service to the Internal and External Customer, Business Partners and External Suppliers

  • Lead and motivate the team, creating the right environment to ensure that team and individual development takes place


SERVICE TEAM MANAGER


£30,000 basic £35,000 OTE


Reading / Slough / Buckinghamshire / Berkshire



  • Fantastic opportunity to join this impressive prestige dealership based in the Reading area

  • You will be required to run a team of Technicians whilst proving excellent customer services

  • Very busy and buzzing site

  • The company runs a very unique bonus plan that practically guarantees the OTE.

  • Realistic earnings of £35,000


If you are interested in this Service Team Manager position then please send us your CV by clicking ‘Apply Now'


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