Customer Engagement Manager

Customer Engagement Manager | Working across a portfolio of Diabetes and Respiratory Products | Global Pharma Co.

Excellent Salary & Progression Opportunities



The Company

Our client is a Global Pharma Company that has a market leading portfolio of products across various therapy areas.

Based in Berkshire, they are looking for a bright and career driven marketer that is looking to further their career in a fast paced and dynamic environment as a Customer Engagement Manager.


The Role

Due to an internal promotion within the team my client is now looking for a Customer Engagement Manager to develop and deploy customer centric multichannel plans, working in collaboration with the cross-functional brand and corporate teams and reporting directly in to the Head of Customer Experience.



You will:



  • Drive change, purposeful innovation and multichannel capability building within the business

  • In collaboration with the other customer engagement managers and the head of Customer Experience you will define and implement the multichannel strategy and the transformation plan for the UK

  • Define the Communications plan and tailor ongoing communications to embed the multichannel approach.

  • Work closely with key stakeholders within the business to determine what insights, KPIs, metrics and targets are required to ensure CX Excellence.



You



  • You will be a dynamic and confident individual who is at ease liaising and influencing Snr stakeholders.

  • Strong digital marketing skills - Platform or Content Management systems ideal.

  • Multi-Channel Experience - design of customer experience design across on/off line channels.

  • Knowledge of ABPI and IPHA codes

  • Basic Understanding of UX/CX and SEO



What should you do next?

This Customer Engagement Manager role is a fantastic opportunity with a financial package reflective of the high calibre of candidate sought.

For further information on this role please give me a ring, otherwise just click apply, upload your CV and send.




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