Customer Support Administrator

A fantastic opportunity has arisen for a Customer Support Administrator to work for a leading manufacturing business who are well established within their specialist market.

You will be working in a fast paced and busy environment and be part of a warm and friendly team.

The role offers a competitive salary, 25 days holiday, company pension and parking.


Job Description:



  • As the Customer Support Administrator, you will be responsible for dealing promptly and efficiently with all enquiries from the customers within a strict timeframe

  • You will be liaising with customers over phone and email regarding queries, updates and new enquiries

  • As the Customer Support Administrator, you will be preparing quotes, sending quotes to customers, following up on outstanding quotes

  • You will be responsible for processing sales orders, ensuring information is correct and managing the process until delivery and customer satisfaction

  • As the Customer Support Administrator, you will be dealing with customer complaints and ensuring they are addressed in line with company policies and procedures and responded to within a strict timeframe

  • To follow all procedures issued by the company and continuously improve/maintain procedures to ensure maximum efficiency

  • As the Customer Support Administrator, you will be dealing with any breakdown queries


Candidate Requirements:



  • Previous experience within a customer focused role is essential

  • Previous experience working within a manufacturing, engineering environment would be highly preferred

  • Advanced Excel including formulas, v-look up etc is essential

  • Strong administrative skills

  • Exceptional verbal and written communication are essential

  • Excellent attention to detail

  • Exceptional telephone manner with the ability to communicate on all levels

  • Team player

  • Highly organised with the ability to work to strict deadlines


This role would suit people who also have the following experience: customer service, customer support, customer administrator, sales administrator, sales order processor.


Hours: Monday - Friday 9:00am - 5:00pm


Salary: Competitive


Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke-on-Trent, Staffordshire, Cheshire, and the Greater Manchester region.




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