IT Support Engineer | Retail Industry | Central London

1st line Support Engineer - Retail Industry - Central London - £27,000
My client is currently looking for a Support Engineer to join their growing IT team.

They now use an exciting mix of skills and technologies and have been rapidly developing their systems; this is an excellent opportunity to gain experience in IT support and administration in a busy and growing retail environment.

They are an extremely well-known high-street retailer with numerous stores and offices around the country.

This is a fantastic opportunity for the right candidate to gain experience supporting a large number of users for a household name.

What you'll be doing
, Telephone and email support to both shop staff and head office staff
, Swapping out faulty equipment
, Setting up new equipment for stores and head office staff
, Logging all faults in our fault management system
, Install, maintain and support current and new applications
, Contribute to policies, processes and procedures
, Provide solutions/workarounds to incidents
, Prioritising and managing several open cases and mini-projects at one time
, Ensure appropriate standards and procedures are adhered to
, Escalation of events and requests to relevant teams
, Basic Active Directory Administration
, Basic networking configuration and troubleshooting
, Patching, hotfixes and virus updates
We'd love to meet someone with
, Experience in either a Deskside or 1st line support role of at least two years
, Ideally excellent GCSEs in Maths/Science/I.T.

(Preferably A or AS -levels/ Degree Level) or equivalent
, Experience working in a retail environment
, Experience in administering AD, Windows updates and managing Exchange
, Customer relations experience
, Excellent team working skills
, Clear and articulate telephone manner
, Strong organisational skills Logical approach to problem-solving
, Calm under pressure

How to apply
·If this role sounds exciting, and you'd like to know more, email or call 020 3540 9427 and we can go into more detail.

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