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Hard Services / Contracts Manager

RP17 - Hard Services / Contracts Manager

Location: Milton Park

Salary:  £35,000 - £40,000 


First Military Recruitment are currently seeking a Hard Services / Contracts Manager on behalf of one of our clients.

To carry out technical and managerial duties to ensure the contract requirements are met working with on site staff and specialist contractors.

While also working and continuing to develop excellent Client and Customer satisfaction.

Your normal working hours will be Monday – Friday 40 hours per week.

Duties and Responsibilities:

  • Work effectively with other business sectors and support functions to promote and facilitate the achievement of company and corporate objectives.
  • Responsible for the people management of direct reports on site including annual appraisals and reviews.
  • Ensuring all planned and reactive maintenance is carried out at the highest possible standard.
  • Proactive ownership of the quality delivery and maintenance issues within the buildings you control in your geographical area.
  • Record documentation retention.
  • Management, mentoring and development of staff supporting maintenance activities.
  • Liaise with the Facilities Manager and Site Managers
  • Ensure all operations are compliant with statutory or regulatory requirements.
  • Prepare, plan, implement and modify maintenance and procurement programmes to ensure that 100% availability of service to the site.

    Organise all the appropriate resources to ensure the delivery of the programme as planned.
  • Ensure that processes are in place to assure the prompt provision and efficient delivery of all services at the specified time to the standards laid down in specified contract.
  • Maintain formal and informal communications with Client Managers related to service activities, including review meetings.
  • Ensure all processes are in place to monitor the progress and quality of works and recognise potential problems taking necessary actions in a timely manner.
  • Exchanges maintenance, technical project-related information with specialists, non-specialists, and negotiate with contractors and supplies.
  • Management of the issue of risk assessments and method statements for all jobs and the obtaining of work permits before any work can commence.
  • Carrying out site visits in response to client enquiries or orders, specifying what work is required.

    This will include requesting drawings or making drawings of the site, assessing any risks and obtaining sufficient information to ensure that quotations can be raised, and work can be carried out. 

Skills and Qualifications:

  • HND / HNC or equivalent as a minimum in an Engineering Discipline.
  • IOSH /NEOBOSH qualification.
  • HVAC trade background.
  • Good knowledge of statutory compliance and current legislation, regulations and standards, with experience of managing a sites statutory compliance.
  • Previous experience as a Hard Service Manager/Maintenance Manager.
  • Proven managerial track record.
  • Excellent customer service.
  • Exhibit an in-depth knowledge and understanding of HVAC systems.
  • Excellent leadership skills to enhance team productivity and standards of work produced.
  • Ability to read, interpret, utilise and train on manuals, schematics and control circuits.
  • BMS knowledge.
  • Good level of verbal and written communication skills.
  • CAFM systems background.
  • Knowledge of SFG20.
  • A good level of IT skills.
  • Ability to work under pressure and use own initiative.
  • The ability to communicate and work effectively with customers, employees and teams at all levels.
  • A high level of flexibility and a positive attitude to innovation and change.
  • Commitment to the ongoing success of the business.
  • Ability to work to minimum supervision.
  • Able to work as part of a team as well as individually.

RP17 - Hard Services / Contracts Manager

Location: Milton Park