Helpdesk Operative - Nights

Are you an experienced and reliable Helpdesk Operative with previous supervisory experience? Do you hold a current SIA license? If so, SmartSec Solutions are looking for a Helpdesk Operative to join there growing team.



About Us

We operate in all parts of England, with a strong focus within London and the Home Counties and are particularly active in the City of London where we are proud to have a very distinguished client list.

We offer our services to all types and sizes of business, and we really do tailor the solution to your requirements meaning that you, the customer, receive exactly what you need and no less.

Your Helpdesk Operative Role:

We are looking for a reliable, responsible and ambitious Helpdesk Operative to join our team.

You will be responsible for supporting a team of mobile drivers, and out of hour's security officers.

You will have to ensure that everything is running well, reports are completed on time and that open communication channels exist at all times.



Successful applicants must have help desk experience/ supervisory experience and hold a current SIA license.This opportunity will provide a stimulating environment for you to work in and you will have the opportunity to be part of a great security and management team!The successful candidate will be required to fulfil the following duties:



* To support the operations in the day to day scheduling and monitoring of all site based staff, resources and equipment allocated to him/her.


* The advance scheduling of sites/contracts on People Hours, ensuring that all duties are rostered with correctly trained staff in accordance with contractual requirements.


* Dealing with late requests for cover from Customers, arranging cover with security officers, updating People Hours and informing the customer of the cover details.


* To ensure that the welfare of all officers is maintained through adherence to Company policies and procedures.


* The preparation and submission of People Hour reports and data in line with the customers' and managements' requirements.


* To carry out any other reasonable duties as may be assigned by the head of operations/ account managers.


Our Ideal Helpdesk Operative:



* Have a successful track record of managing and developing employees


* Have a great understanding of the security industry and the importance of client care and customer service


* Have a valid SIA licence and the right to work in the UK


* Be computer illiterate


* Have at least 1 years help desk experience, including being people hours literate


* Experience as a security guard is desirable but not essential


* Take initiative to make decisions independently


* Be trustworthy, reliable and flexible


* Have a fully screen-able 5-year history


Your Helpdesk Operative Benefits:

In return for your continued commitment as a Helpdesk Operative within our organisation, we offer the following benefits, working environment, opportunities and rewards:



* Attractive Market Leading Salary of £12-£14 Per Hour Depending on Experience


* 42 hours per week with a 4 on and 4 shift pattern of nights only


* Employee of the month Scheme


* Access to private health cover scheme


* Based in London, Soho


* Strong, Growing organisation


* Christmas Party & Prizes


To be considered as our next Helpdesk Operative, make sure you do not miss out on this opportunity by clicking apply now and registering your interest.

We look forward to meeting you.




  • Start: ASAP
  • Duration: Permanent
  • Rate: £26208 - £30576 Per Annum Attractive Market Leadin
  • Location: W1D 3QN, England
  • Type: Permanent
  • Industry: Customer_services
  • Recruiter: Candidate Wizard
  • Contact: Recruitment Team
  • Email: to view click here
  • Reference: AD-SMA-HDO
  • Posted: 2019-08-08 23:35:01 -

  • View all Jobs from Candidate Wizard


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