RTCC Customer Information and Communications Officer

Job Title: RTCC Customer Information and Communications Officer
Salary range: £25,811 - £29,031 per annum
Hours: 36.5 hours per week
Contract: Permanent


Who we are
Transport for West Midlands (TfWM), the transport arm of the West Midlands Combined Authority, is a rapidly growing and fast emerging standard setter in the industry.


We are a Sunday Times Top 100 Best Companies employer and in October 2017, we became only the second ever to win the ‘City Region Authority of the Year' twice in a row at the National Transport Awards.


We need new talent to join our already excellent team that is making a real difference to people within the West Midlands.


About the RTCC
The West Midlands Regional Transport Coordination Centre (RTCC) will be a multi-modal, multi-agency facility providing regional coordination of transport networks and services to help Local Authorities, Emergency Services, transport agencies and operators, to provide more reliable, resilient and integrated transport services to residents, businesses and visitors.


This umbrella coordination will allow core partners to manage local transport networks as part of an integrated transport system which maximises the efficient movement of people and goods.


A key role of the RTCC will be to minimise the impacts of disruption to those using the transport system during planned works or major incidents.

This will provide for the first time a facility that understands the performance across the whole transport system and enables effective, coordinated, and consistent information and travel advice to our residents, businesses, visitors and those travelling through the region to improve people's journeys and reduce congestion.


Who we need
Working in a fast-paced environment, you must be able to easily translate large volumes of complex information, from multiple sources, into customer friendly language, to enable people to make informed decisions about their travel planning during times of disruption.


You will be required to build relationships and work collaboratively with communication teams across the West Midlands.

Being approachable, having excellent written and verbal communication skills, as well as the ability to influence in person and via digital channels, is an absolute must.


We need you to lead and coordinate relationships with a range of partners and stakeholders during high pressure situations, including unplanned major events and incidents, so a calm head and ability to work effectively under pressure is essential.


You must be dynamic and a confident communicator with experience in creating content and engaging customers via a range of digital channels including social media.


Using your knowledge and background as a communications professional, you will identify opportunities to support or deliver campaigns that support business objectives and report success through your ability to analyse and evaluate effectively.


Working as part of a team comes naturally to you and you will work closely across all areas of the RTCC and the wider business to identify opportunities to improve the customer experience.


In return for your hard work and commitment, we will reward you with a range of competitive and attractive benefits.


How to apply
To apply for this role, please click below and you will be emailed to let you know how to continue your application.


A CV may be uploaded for extra information, but please note that personal details should be omitted and a CV alone will not be accepted.


Closing Date: 4th September 2019
Interview/Assessment Date: w/c 16th September


We are committed to developing an organisation that is representative of the diverse communities that we serve and welcome applications from all sections of the community.


The following groups are currently underrepresented: young people, Black, Asian and ethnic minority groups and women at senior levels.

We will make reasonable adjustments, in line with the Equality Act, for disabled applicants if these are needed.

Wherever possible we will offer flexible working options which assist work-life balance and support service delivery for the customer.




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