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French Customer Success Manager

French Customer Success Manager
Location: Camden
£35-£45K per annum
Reference: BH10805 
Client Profile:
Origin Multilingual is proud to announce, we are searching for a French Customer Success Manager to join a Technology, Media and Telecommunications (TMT) company.

This position is offered on a full time permanent basis, Monday – Friday.

Key Purpose:
The French Customer Success Manager will be responsible for renewing contracts and increasing contracts value while providing the overall best solutions for clients and customers.

The successful candidate will possess: listening & questioning skills, the ability to solve problems and amazing phone manners.
Main Duties:

- Generate business strategies to renew contracts, while maintaining customer satisfaction and adding contract value.
- Lead the renewal process by identifying customer needs, resolving objections and reach a successful closure.
- Maximise customer growth by identifying upselling opportunities and providing relevant incremental services during the contract cycle.
- Work alongside management and provide clear information about your renewals.
- Keep close tabs on all the contracts that are due to be renewed.
- Conduct retention strategies while keeping in mind the business risks of your renewals.
- Use Salesforce to keep both customers and sales information up to date.

Personal Specification:
The successful candidate for the customer service representative position will have the following competences:

- Previous experience with negotiating and retaining contracts.
- Strong organisational and communication skills, with a keen eye for detail.
- Demonstrate interpersonal skills in order to gain customers trust.
- Able to work in a fast faced environment.
- Previous experience using a CRM system.
- Knowledge of Salesforce.
- Fluency in French and English is essential for this position.

If this sounds like the role for you then contact Kader at Origin Multilingual today to begin your application.

Origin Multilingual is a leading Global Language Recruitment Agency.

We have placed 9,500 staff in 32 languages & 25 Countries.

If you have a specific query/question or need advice about something please feel free to check out our website or Facebook pages and we can arrange a call/answer your query.

(Unfortunately we can't add links to the bottom of this advert!).

  • Start: 23/09/2019
  • Duration: n/a
  • Rate: £35000 to £45000 Per: annum
  • Location: London,England
  • Type: Permanent
  • Industry: Customer_services
  • Recruiter: Origin Multilingual
  • Contact: Kader Ahmed
  • Tel: +44 20 3468 4181
  • Email: to view click here
  • Reference: BH10805
  • Posted: 2019-09-23 13:49:08 -

  • View all Jobs from Origin Multilingual