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C197 - Paid Internship in China - Lounge Hospitality Agent

Location: Huangdao, Qingdao

Industry:  Hospitality

Company Introduction:

Located on the shores of the Yellow Sea, in the delightful city of Qingdao, this coastline Hotel is effortlessly accessible, yet concealed from the hustle of life.

With a variety of feasting choices, offices and modern decorated accommodation, this is the perfect destination for both business and recreation explorers.

This position is concerned with an efficient and professional guest service, ensuring friendly provision of front office service, maintaining good relationship with costumers and developing their loyalty.

The Guest Ambassador will have to ensure that the department is properly run, focusing on maximization of profits, minimization of operating costs and ensuring the highest levels of guest satisfaction.   

 

Tasks:

  • Maintaining a high customer service, positive impact, taking responsibility and initiative
  • Contributing ideas and suggestions, maintain high team focus, tidiness and cleanliness
  • Promote the services and facilities of the Hotel to guests and suppliers, verbal feedback
  • Create a warm and welcoming arrival for guests, ensuring that they feel expected immediately
  • Being pro-active, assisting with any reasonable requests, handle complaints promptly
  • Be aware of guests’ names and address them accordingly, send pre-arrival email to all clients
  • Check arriving VIPs’ room status and ensure amenities are set up as well as ordered
  • Cooperate with MC, HSKP, Restaurants, EF to get guest preferences, well manage the GPM system
  • Take action to delight guest, promote the hotel and its special benefits program to guests

 

Requirements:

  • Follow any instruction, wear company’s uniform and name badge at all times, attend meetings
  • Be familiar with emergency safety and first aid procedures, report all accidents and safety hazards
  • Behave at all times in a manner which projects a good company image
  • Must abide all rules and regulations following the employee handbook and grooming standards
  • Undertake any other reasonable task or request as directed by the management
  • Planning ahead and ensuring adequate resources are available, ensuring the shift 


  • Start: ASAP
  • Duration: 6 months
  • Rate: Negotiable
  • Location: Qingdao, China
  • Type: Contract
  • Industry: Catering
  • Recruiter: MTA Network
  • Contact: Pooja Thakur
  • Tel: +86 132 4532 1272
  • Email: to view click here
  • Reference: C 197
  • Posted: 2020-10-07 23:35:01 -

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