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2nd Line Service Desk Engineer

2nd Line Support Technician / Service Desk Engineer.

Up to £37k plus benefits.


Service Desk Engineer required by a high calibre IT Managed Service Provider (MSP), based in Central London.


This business, which operates as an IT Supplier to organisations in various industries (Accountancy, Law Firms, Property Management etc.), is expanding and offers the chance for significant career progression, along with excellent training opportunities.


The role will require that you provide a high level of IT support for several prestigious clients of the business.

You'll primarily be based from the HQ close to Kings Cross with regular on-site visits.


You'll have some solid experience in as a 2nd line analyst / engineer and will have a good level of competency in the following:


Duties & Accountabilities:



  • To provide 2nd line support to a portfolio of prestigious clients

  • Monitor systems and identify performance issues proactively

  • Work within strict SLA timeframes and manage escalation of incidents within defined timelines

  • Identify problem trends and implement changes as required

  • Identify, design and plan to ensure continued service availability and ensure all changes are carried out in a controlled and tested manor

  • Work with other functions within the business to help identify issues and requirements with a view to continued service improvement


Technology Requirements:



  • Experience working on an ITIL based Service Desk

  • Software and Hardware Troubleshooting skills

  • Windows 7, Windows 8, Windows 10, Apple OS experience

  • Excellent troubleshooting skills of standard Microsoft Office suites

  • Windows Server 2008 & 2012 administration experience.

  • Experience troubleshooting network issues (TCP/IP, routers, DNS, Wi-fi)

  • Working knowledge and administration of AD, Group policy, Exchange, scripting and remote tools

  • Knowledge of Office 365 & Azure Cloud Platform advantageous


This is a fantastic opportunity with one of the highest potential MSP's in London and if you think this role might suit you then apply for this position as soon as possible - it's an urgent requirement.