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Customer Care Advisor

A few reasons why our Customer Care Advisors enjoy working here...

* Competitive salary of £20,007 per annum

* Full training and support throughout your career at cxLoyalty

* Subsidised Gym Membership

* 25 days holiday

* Free hot & cold drinks during your shift

* Close to public transport links and local amenities

* Up to 6% Company pension Scheme

* Discounts & offers for cxLoyalty employees

* Free onsite parking

cxLoyalty is accredited with the Investors in People Gold Standard and Health and Wellbeing award.

As well as delivering extensive training for you to excel in your role, we believe in continuous development to help you achieve your career goals.

We are committed to employee wellbeing and our employee benefits programme is designed to positively support all aspects of life.

We are now looking to recruit Customer Care Advisors to join us at our Portsmouth office.

This is a great opportunity for you to build your career and develop your skills as part of a fast-growing global company.

Full time - 37.5 hours per week 5x7.5 hour shifts between Monday and Sunday, 0800 - 2000

If you have the following skills or experience, then this could be the ideal Customer Care Advisor role for you...

* Excellent verbal and written communication skills

* Experience of handling escalated complaints and managing customer expectations

* Able to work under pressure and experience of working in a customer focused role

* A great team player with strong PC skills

* High attention to detail

* Excellent prioritisation and planning skills

* Experience identifying fraudulent activity and taking necessary steps to resolve

As a Customer Care Advisor, you will be responsible for:

* Handling enquiries and complaints via email and phone

* Using problem solving skills to effectively resolve complaints

* Identifying and proactively seeking to resolve and support the needs of every customer enquiry

* Various administrative duties necessary to the role

Our Business

cxLoyalty is a leading loyalty and customer engagement solutions company servicing 70 million consumers with approximately 3000 client & marketing partner relationships and over 40 years of experience.

We design, administer and fulfill loyalty and customer engagement programmes that strengthen and expand the value of relationships for brands around the globe, including many of the largest and most respected companies in the financial services, retail, travel, and telecom industries.

cxLoyalty has approximately 3100 associates in 19 countries.

Please click APPLY now to register your interest in the role of Customer Care Advisor.

No terminology in this advert is intended to be deemed discriminatory.

We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.

  • Start: Asap
  • Rate: £20007 - £20007 Per Annum
  • Location: Portsmouth, England
  • Type: Permanent
  • Industry: Customer_services
  • Recruiter: CV WOW
  • Contact: Abbie Hodell
  • Email: to view click here
  • Reference: cxL-2954BR
  • Posted: 2019-09-30 23:35:02 -

  • View all Jobs from CV WOW