i4 Recruitment
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Customer Service Assistant

Customer Service Assistant – £17,077 + £5k OTE per annum – Norwich, Norfolk – Full Time, Permanent (Monday – Friday 8am to 6pm, 1 in 4 Saturdays and 1 in 8 Sundays)

Business overview

We exist to add value to the lives and businesses of our customers.

We look for a positive mindset, a proactive attitude and an excellent phone manner.

Are you a confident rapport builder with a proven track record in any customer assistant, retail or hospitality setting? You may be the perfect fit to put our POS customers first.

As a Customer Service Advisor, you will play a vital role in dealing with telephone, chat and web ticket customer contact following the purchase of our system.

You will be handling customer support calls to onboard our new customers and resolve any queries in a timely and efficient manner.


Job description for the Customer Service Assistant

  • Taking inbound customer support calls, answering web chats and support tickets
  • Providing excellent customer service, escalating where appropriate and accurately recording customer data
  • Upon customer request, making outbound calls to provide additional support & answer queries
  • Working to call time and upselling targets, using a ‘soft sales’ approach to proactively identify growth opportunities & attend to customer needs


Requirements for the Customer Service Assistant

  • A positive, professional and confident communicator with a proven track record in any customer setting including retail, hospitality, social care, sales, charity work, healthcare or public services
  • A proactive, motivated learner who is able to work independently
  • A resilient, calm individual who is empathetic towards others, determination to succeed while displaying genuine care for our customers is key
  • A highly organised, flexible personality with great attention to detail and fantastic energy


Benefits worth getting excited about!

  • Increasing holiday allowance by one day per year of service
  • Modern ‘London-style’ offices with PS4s, ping pong table, pool table & summer tiki bar
  • Regular treats and snacks for the entire team
  • Earn more without hard selling! An unmatched commission scheme for all call takers
  • Progression.

    Every Customer Service Manager has been internally promoted
  • Company pension pot with Scottish Widows

  • Start: ASAP
  • Duration: Full Time, Permanent
  • Rate: £17,077 per year + OTE
  • Location: Norwich, Norfolk, England
  • Type: Permanent
  • Industry: Customer_services
  • Recruiter: i4 Recruitment
  • Contact: Epos Now Branded
  • Tel: 01603415100
  • Email: to view click here
  • Reference: EPN-5272
  • Posted: 2019-10-08 14:24:39 -

  • View all Jobs from i4 Recruitment