Additional Resources Ltd.

Product Support Engineer

Product Support Engineer - Newport

£Competitive Salary + Bonus + 33 Days Holiday + Pension

Key Words - product support, semiconductor, field service engineer, customer facing, engineer, equipment engineer, ECD, Wet bench.

The Company

The company are an industry leader within the semi-conductor industry with an excellent reputation for training and development and a low turnover of staff due to staff satisfaction and career progression opportunities.

The Role

Working as part of the Product Support team, you will be responsible for the effective on site installation, upgrade, servicing and repair of company equipment.

This is a hands-on customer interfacing position.


* Installation and start-up of new equipment or upgrades at customer sites

* Servicing & maintenance of existing equipment including preventative maintenance of equipment in the field.

* Carrying out repairs in the field

* Establishing methods and procedures and evaluation of results of tests.

* Investigations into faults, failures and other defects

* Preparing of reports, technical notes etc relating to their work

* Liaising with other departments as required

* Maintain an up to date knowledge of company products and services

* Maintain good relationships with customers

Qualifications Summary:

* Qualified to degree or HNC in Electronic/Instrumentation/Mechatronics or a recognised apprenticeship in a related subject.

This position will involve global travel sometimes at short notice.

Key Behavioural Competencies

* Logical - Will need to think logically while under pressure.

* Disciplined -Will need to be capable of working alone without assistance or management.

* Composed - Will be required to work under the stress of high volume production environment.


* Preferably ECD or wet bench semi-conductor equipment

Important Information: We endeavour to process your personal data in a fair and transparent manner.

In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.

For more information see our Privacy Policy on our website.

It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.

If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

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