Customer Service Advisor

Customer Service Advisor
Wilmslow, Cheshire
Hours: 8:30am - 5:00pm or 9am - 5.30pm
Salary: £16,500 - £17,000 per annum


Citation is one of the UK's biggest providers of Health & Safety, HR, Employment Law and ISO services to businesses.

We are far from your average service provider as our colleagues bring their great personalities to work, not just their policies!


The Role
As we continue to grow and invest in service and technology, we are looking to recruit a team of shining stars to join our established Client Support team.

In this new role, you will be responsible for providing the very best telephone and online support to our clients across the UK.


, Train and educate clients on the different Citation products ensuring the best customer experience
, Monitor, Measure and Map the customer's onboarding and status.
, Becomes an expert on Atlas products and best practices.
, Advises customer on best practices, including business processes, and serves as the primary client contact during onboarding.
, Keeps record of customer interactions and completed setup steps


Whatever your background, it is paramount to us that you are passionate about great customer service.

We can teach you the rest.


We want great people that can engage effectively over the phone and are able to deliver value add to the client.

A good problem solver, you will have the skills to quickly learn our online tools and use the information around you to identify solutions for our clients.

You will make it your mission to understand client needs and exceed their expectations.


Why choose us?
25 days' holiday plus 8 bank holidays, corporate gym membership discount, private healthcare, your birthday off work, the opportunity to purchase extra leave, pension contributions and more!


Please click 'Apply' to continue your application.




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