Income and Debt Recovery Officer

Job Title: Income and Debt Recovery Officer
Duration: 6 months temporary (Potential to go perm)
Hours: 36 Hours PW
Location: Chelsea

Brief description of role:

, Processing part payments, overpayment, requests for instalments, refund requests and finance related queries.
, Process bounced cheques, charge backs and Refunds in respect of monies received, ensuring that accurate records of these are kept.
, Assist with processing cases that have reached the debt recovery stage
, Ensure that income is allocated correctly with reference to the clients financial management system and bank account
, Contribute to service improvement programmes, new business solutions and projects as required.

Essential skills:

, Knowledge of debt management
, Ability to deal with customers in contentious situations in a thoughtful and sensitive way
, Ability to maintain high levels of motivation and attention to detail while dealing with repetitive tasks.
, Experience of working in a customer-facing role.
, Able to work to tight deadlines and meet standards
, General administrative experience
, Good interpersonal and communication skills, both oral and written, including a good working knowledge of the English language.



Applicants should be confident in their own abilities and keen learners in order to fulfil the role to the best of your ability.

If this sounds like you, and if you want to discuss the role further then please contact Daniel at Service Care Solutions Ltd on 01772 208963, or alternatively send an updated CV to daniel.wagner@servicecare.org.uk




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