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Lead User Researcher

We are looking for a User Researcher to work onsite with our client, a large consultancy, to aid in the digital transformation of a central government organisation.



GOOD TO HAVE AT LEAST ONE or TWO ASSIGNMENTS IN PAST 5-7 YEARS AT A MAJOR CENTRAL GOVERNMENT DEPARTMENT OR AGENCY e.g.

DWP, HMRC, MOJ, Home Office, DEFRA etc

User Researchers plan, design and carry out research activities to develop an understanding of the citizens who use government's digital products and services.

They also share research insights to inform improvements to user experiences.



The Core Purposes of User Research is to:



1.

Conduct User Research - Plan and conduct user centric and evidence based research activities.
2.

Generate Insights - Convert research data into clear findings.
3.

Develop Research Strategy - Develop appropriate research strategies and its approach.
4.

Inclusive Research - Include a spectrum of users in appropriate research activities, and advocate for product values internally.
5.

User centred and Agile practices - Conduct user centred design practice and work with commitment to agile and continuous iterative approach.
As a User Researcher you will be an experienced practitioner, who is capable of planning and leading user research activities across large and complex projects and services.


You will be an expert in problem definition and selecting the appropriate research strategies to tackle issues and understand user needs.

You will help champion a user-centred, evidence based approach to formulating strategy and vision, both across the User Research practice and the teams you are engaged in.

Additionally, you will have management and coaching responsibilities, aiding the development of Associate and User Researchers, enabling quality research services and the growth of the user research community across the department.