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Order Processor (Embroidery department)

Order Processor (Embroidery department)

Monday – Friday 9am-5pm (35 hours)

Full Time

Trafford Park, Manchester



The Role

You will be responsible for processing embroidery orders and the editing of digitised customer artwork.

Working quickly, accurately with a creative flair is a must for this role.


  • Accurately process orders, raising any issues to the customer and in turn liaising with the customer to resolve them

  • Ensure all orders are processed within the artwork team’s service level targets for speed and quality and cost

  • Providing excellent customer service when assisting customers over the phone or via email

  • Send logos to the digitizer when they cannot be completed internally

  • Liaise with digitizers to ensure any issues or late orders are resolved accordingly

  • Send proof’s to customers and chase approval

  • Other duties as required

  • Basic digitisation of logo’s using Wilcom software (training will be provided)


The Candidate

  • Experience of working with various software advantageous (Illustrator/Wilcom/Photoshop)

  • Must have at demonstratable experience of working in an admin role

  • Must be computer literate

  • Excellent customer focus and commitment to ensuring customer satisfaction

  • Attention to detail

  • The ability to work to targets and achieve KPI’s

  • Excellent prioritisation skills and able to juggle competing demands

  • To be accepting to change and have a can-do attitude at all times

  • Live the company core values


The Company


My Client, who is a leading manufacturer within their field, is seeking an experienced Digitiser to join their team due to continued growth and expansion.


PROMAN acts as an employment agency for permanent staff and an employment business for temporary workers.

We recruit for roles based in Engineering, Technical, Warehousing, Manufacturing, Office, Logistics and Industrial.


View our latest jobs today on our website and follow us on LinkedIn.



  • Start: ASAP
  • Duration: Ongoing
  • Rate: £18k per year
  • Location: Trafford Park, Greater Manchester, England
  • Type: Permanent
  • Industry: Design
  • Recruiter: Heads Recruitment Ltd
  • Contact: Katie Ganley
  • Tel: 01617463311
  • Email: to view click here
  • Reference: 0000501001
  • Posted: 2019-11-19 16:25:21 -

  • View all Jobs from Heads Recruitment Ltd