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Customer Services Assistant

North West Housing Services is a leading provider of maintenance, property investment, housing management and finance services to housing co-operatives, small housing associations and leaseholders.

We are based in Liverpool and operate throughout the North West of England.

Customer Services Assistant      

Salary £16,708 per annum.

30 days leave (includes 3 concessionary days at Christmas), performance reward scheme and defined contribution pension scheme

We are looking for a dynamic, enthusiastic and customer-focused person to be part of our team based in our Devonshire Road office in Liverpool. 

Reporting to the Property Services Manager, you will be responsible for the provision of reception, repair line and administration services to North West Housing Services (NWHS) customers.  You will also support the Housing and Property Services Team and ensure the effective delivery of administration services to NWHS Members and their tenants.

This is a challenging and demanding role offering an excellent opportunity to join our team.

We are looking for a person with a positive outlook, strong innovative and collaborative skills and an excellent understanding of the importance of a customer focussed approach.

Essential qualities include:

  • Experience of front-line service delivery in a customer focused organisation
  • Good standard of general education
  • Excellent written, oral communication and interpersonal skills
  • Excellent organisational skills
  • The ability to work using your own initiative and prioritise workloads to meet targets and deadlines
  • Excellent customer care skills and a good understanding of a customer focused attitude
  • Excellent IT skills
  • The ability to work effectively with customers, tenants and members
  • A commitment to high standards of service delivery
  • The ability to work as a member of a team

The job description and person specification for the post will be forwarded through to you by email on receipt of your CV.

If you do not see the email in your inbox please check junk/spam.

If you would like to apply, please submit an up-to-date CV and covering letter to the link provided by 3pm on Monday 16 December 2019. 

Your covering letter should be no more than two pages long, explaining why you wish to be considered for the position and state how you will use your skills and experience to fulfil this role. 

We expect interviews to be held early in January 2020.

If you have received no contact from June Carroll by the 23 December 2019, please take it you have not been shortlisted for interview.

We are committed to equality and diversity and welcome applications from all sections of the community.

  • Start: ASAP
  • Duration: Permanent
  • Rate: £16,708 per year
  • Location: Liverpool, Merseyside, England
  • Type: Permanent
  • Industry: Customer_services
  • Recruiter: Hiring People
  • Contact: Hiring People
  • Email: to view click here
  • Reference: NWH5
  • Posted: 2019-11-25 09:45:07 -

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