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Collections Specialist

Eurofins Test America is searching for a Collection Associate in North Canton, Ohio
The Collection Associate is responsible for reviewing and evaluating the status of client accounts for multiple facilities.

Contacting clients for payment of past due invoices, researching and resolving conflicts that result in the client delaying payment.

Maintain goals for reducing the account reserve list and meeting DSO targets.

Communicate account issues and compile reports for use by management in making critical client account decisions.
Collection Associate responsibilities include, but are not limited to, the following:

  • Monitor and maintain accounts within assigned portfolio.

  • Contact clients via verbal and written communication for payment of past due invoices.

  • Provide information and/or documentation to both internal and external clients.

  • Interact with Collection Manager and Operation Designees to resolve client issues.

  • Maintain current and accurate account notes in GetPaid collection software.

  • Provide updates on accounts to Collections Manager, Operations and Sales as needed.

  • Work daily follow up queue in GetPaid collection software.

  • Notify the Collection Manager of negative payment patterns.

  • Facilitate and/or attend conference calls specific to collection activity on client accounts.

  • Complete side projects / tasks as assigned by the Collection Manager.

  • Contact client for payment of past due invoices

  • Resolve cash discrepancies on client accounts by research in Oracle of payment application.

  • Process credit card payments.

The ideal candidate would possess:

  • Strong written and verbal communication skills

  • Active listening skills

  • Negotiation skills

  • Problem solving skills

  • Organizational skills

  • Strong customer service skills

  • Detail oriented

Basic Minimum Qualifications:

  • AS/AA in Accounting or related field from an accredited school

  • Minimum 5 years collections experience

  • Authorization to work in the United States indefinitely without restriction or sponsorship

Position is full-time, Monday-Friday, 40 hours a week, with overtime as needed.

Candidates currently living within a commutable distance of North Canton, OH are encouraged to apply.
As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work.

We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and vacation, personal days, and dental and vision options.
To learn more about Eurofins, please explore our website
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
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