Specialist Customer Service Advisor

Specialist Customer Service Advisor needed for Oxfordshire County Council, £11.41 ltd per hour

Start Date- ASAP
Contract End date- 3 months initially
Hours per week - 37
Pay rate - £11.41 ltd an hour
Location - Oxford

Description
, To be the first point of contact for people contacting Oxfordshire County Council with enquiries about Social Care via a variety of communication channels.


, You will be responsible for dealing with the enquiries we receive effectively, with a warm and professional manner, and for creating a positive impression of the Council by using your knowledge of our services to get the best possible outcomes for our customers.
, Although this is a customer service role, the Social & Health Care Team are the front door to Adult and Children Social Services.

The team complete assessments for service users that require support with day to day living.

The calls can take up to 45 minutes to complete taking detailed information from the service user about how they manage day to day.
, This is not a data entry role, but assessments are completed computer based.

What is required?
, Minimum requirement of 2-4 GCSEs (or equivalent) at Grades A

* - C or Grade 4 or above including Maths and English or relevant knowledge and skills gained through work experience
, Previous customer services experience or a view on what excellent customer service is
, A keen interest in social and health care services and related fields



If you are interested please call Jemma Molloy on 01772 208964 or email me your CV - jemma.molloy@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.



The benefits of working with SCS;
, A specialist, dedicated Social Work consultant offering single point of contact
, Exceptional referral bonuses - £250 per referral placed in to work!
, An extensive & exclusive range of Social Work vacancies across the UK
, Nationwide provider Social Work staff to over 200 local authorities.


, Payroll service twice a week.


, Ltd and PAYE payment options available.


, Annual training budget of up to £250 and continued online CPD training.


, Excellent Annual Loyalty schemes / bonuses.


, DBS disclosures provided via fast track online services free of charge.





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