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End Point Assessor - Customer Service

End Point Assessor - Customer Service Newcastle £24,500 p.a.

+ benefits


Rewarding role as End Point Assessor carrying out apprenticeship assessments for top performing company


The Role


As End Point Assessor ( Customer Service ) you will work with Apprentices and their employers to plan and conduct End Point Assessments.

Your responsibilities will include:



  • agreeing a schedule / completing planned assessments in learner's work place

  • carrying out assessment activity ( face to face & electronic )

  • decision-making against recognised assessment plan

  • completing IT / paper based report documents

  • grading assessments and providing feedback

  • confirming grades and pass / fail judgements on a range of work-based evidence


The Company


With a long-established reputation in carrying out assessments, our client takes an innovative and dynamic approach, and is one of the first organisations to be registered with the Education and Skills Funding Agency, helping employers across the UK to deliver the independent End Point Assessments that are now an essential element of any Apprenticeship.

On offer is a great benefits package, including 25 days holiday (business closes at Christmas), contributory pension (company matched), life insurance, and company car scheme option after probationary period.


The Person


As End Point Assessor ( Customer Service ) you will have current, hands on, professional experience in the Customer Service sector.

As a Level 2 Customer Service professional and qualified as an experienced, qualified Assessor ( Level 2 / IQA ), you will also have:



  • knowledge of IQA assessment processes / observations

  • experience of professional discussions / reviewing learners' showcase of evidence

  • good IT ( MS Office ), time management & communication skills

  • ability to work autonomously, in line with an operating framework

  • awareness / understanding learner difficulties / disabilities & social needs


If you wish to be considered for the role of End Point Assessor ( Customer Service ), please forward your CV quoting reference 303488-3146.


WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK


Applications are invited with experience in: end point assessor business administration apprenticeship training education skills IQA learner Leeds Hull Newcastle North East jobs





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