Incident / Problem Manager

Incident / Problem Manager

Our client is a data and technology company fostering on innovation, growth and collaboration.

The fast-paced, team-driven environment provides the opportunity to work as a key contributor on high priority initiatives by developing new products, solutions and platforms, and supporting technology operations while maintaining the highest standards of quality.

They are seeking an Incident / Problem Coordinator to join their team in St.

Louis, MO!

Here's what you'll be doing:

  • Acting as a Major Incident Manager during Critical Incidents, Crises, and other broadly impacting events

  • Facilitating industry-standard Root Cause Analysis (RCA) exercises as a result of Critical Incidents and initiating the Problem Management cycle

  • Collaborating with various teams to identify the root cause for recurring incidents and create action-plans for resolution

  • Interacting directly with IT leaders, Managers and key stakeholders to proactively communicate status on active Major Incidents or Problem tickets

  • Recording, coordinating, and reporting on progress of Problem ticket tasks from Post Incident Reviews, and RCAs

  • Developing and enriching restoration procedures to mitigate future outages and business disruptions

  • Partnering with other IT lifecycle process owners to ensure alignment and the consistent and effective delivery of ITSM processes to the organization

Here's what our ideal candidate has:

  • 3+ Years of Incident/Problem Management Experience

  • Familiarity with System Development Lifecycle Methodology (SDLC)

Benefits: Our IT consultants enjoy a wide array of benefits including: medical, dental, 401K, life insurance, and much more.

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