Resolutions Handler (Complaints)

We are currently recruiting for a fantastic financial services organisation based on the outskirts of Sevenoaks (own transportation will be required) that are seeking to recruit a Complaints / Resolutions Handler to join their thriving team.

Benefits: Excellent progression and career development within the company, Free off-site parking, 25 days holidays, Subsidised gym membership, Private medical insurance after probation, Life insurance etc.

Please note you must be flexible and able to commit to the following shifts:
Hours: Rota shift working based on 8am-8pm Weekdays and 9am-5pm Saturdays, Sundays & Bank Holidays (time off in lieu for weekend hours)

The role will require you to handle complaints including liaison with company external contacts, customers and the Financial Ombudsman Service by telephone and correspondence, ensuring accuracy and compliance with the company's processes and procedures.

Duties will include:
, Investigate complaints in accordance with the company complaints procedure
, Liaise between customer and external agencies to obtain a resolution
, Research root causes of complaints
, Ensure regulatory responses are issued accurately within the deadline

Key skills and experience required:

, Previous complaints handling experience would be desirable
, Financial services industry experience would be a distinct advantage
, Outstanding inter written and verbal communications skills, both internally and externally
, Team player
, Flexible
, Results orientated
, Organised with high attention to detail
, Must drive and have own transportation due to location

Apply now for this excellent opportunity!

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