Customer Liaison Manager

Here at Avant Homes, we are constantly striving to challenge the status quo in our relentless pursuit of good, better and different ways to standout as an employer of choice within the marketplace.

We are currently recruiting for a full time, motivated and confident Customer Liaison Manager to join our Scotland region providing customer service support to our new homeowners.

The Role

This is an exciting role and opportunity for an individual who has a keen focus on customer service and customer experience with an eye for problem solving, strong organisational skills and the ability to communicate at all levels.



* As this is a mobile role a full UK driving licence is essential as travel will be required across the central belt of Scotland.

On a daily basis this will involve:



* Management of complex cases and/or customer escalations.


* Providing support to the Customer Service Manager, ensuring the effective quality control measures are implemented whilst ensuring customer satisfaction is delivered in alignment with policies and procedures.


* Assisting in the management of Warranty Provider claims and attending resolution and insurance claim meetings.


* Assisting in monitoring response times by sub-contractors and rectifying as appropriate in alignment with the Customer Service Policy.


* Promoting a customer focused culture and a 'right first time' approach.


* Assisting in the provision of key status reports and updates on all KPIs relating to the Customer Service function.


* Diary management for customer appointments and inspections.


* Liaison with supporting departments such as Construction and Sales.


* Providing updates to the customer in the form of verbal and written communications throughout the process.


The ideal Customer Liaison Manager

To be successful as our Customer Liaison Manager, you will need to have excellent project management skills along with the ability to provide an excellent customer service experience to Avant customers.

The ideal candidate may have worked as an Assistant Site Manager specialising in aftercare or as an onsite new homes Sales Advisor who is looking to make a career move into customer service.



Previous experience in similar role with a housebuilder or construction company is essential for this role.

You will also need to be highly organised and possess the following;



* A full UK driving licence


* Strong organisational skills.


* Ability to work under own initiative and manage time effectively, especially in a fast-paced environment.


* Flexible and adaptable to changing requirements.


* Good verbal and written communication.


In return for your hard work, you will be offered a Competitive salary + company performance related bonus + company car and fuel card or car allowance.

Our Business

Avant Homes is the fastest growing housebuilder in the UK.

Operating in Scotland, the north east of England, Yorkshire, Central Derbyshire and the Midlands, we have five regional offices and employ over 750 people.

Our vision is to transform the UK housebuilding sector through the constant advancement and innovation of our brand and product, to provide buyers with increasingly better lifestyles, homes and places to live.

Apply today for the role of Customer Liaison Manager and be part of something extraordinary!

Avant Homes - Good.Better.Different

No terminology in this advert is intended to be deemed discriminatory.

We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.


  • Start: ASAP
  • Rate: £Competitive + Benefits
  • Location: Stirling, Scotland
  • Type: Permanent
  • Industry: Customer_services
  • Recruiter: CV WOW
  • Contact: Lucy Hudson
  • Email: to view click here
  • Reference: AVAN-CLM-STIRL1
  • Posted: 2020-01-23 23:35:01 -

  • View all Jobs from CV WOW


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