Air Product & Operations Manager

Are you an Airline Product & Operations Manager who is looking for the next step in your career? We have a fantastic opportunity to join a growing Tour Operator and help them expand their business by using your knowledge and experience of Airline Product.

Key Responsibilities:
, Manage, mentor and motivate the full UK and abroad team
, Airline contract and & offer negotiations knowledge
, Help the reservation team maximise every sales opportunity, whilst maintaining the highest levels of service and quality within a customer focused environment
, Manage the customer service department & deal with customer complaints via incoming calls/emails efficiently and professionally, ensuring customer satisfaction at all times
, Accountability for team performance, including coaching and development of team members individual performances & taking action as appropriate
, Lead a weekly "Leads & New Business" meeting for pitches, ideas and new company proposals for the team to take on - Manage and track all relevant follow ups.
, Monitor and report on budgets, revenue and bookings.

Ensure the team are generating incremental revenues from existing clients by up-selling additional advertising opportunities
, To ensure all revenue and KPIs are met - The ability to set, meet and exceed targets
, Monitor competitor activity and travel industry changes
, Identify and attend client specific exhibitions and other promotional & networking events
, Aid in building a strong internal and external profile for the company.

Skills & Experience:
, Proficiency in a GDS - Worldspan & Amadeus
, Must have a minimum 12 months experience in management within the travel industry
, Excellent Communication Skills & customer service skills and experience managing in telephone sales environment
, A positive and enthusiastic approach and the willingness to be hands on
, Highly organised and ability to manage multiple tasks and/or projects concurrently
, Proficiency in English; knowledge of additional languages is an advantage
, Professional telephone manner
, Strong PC skills

The Package:
The salary offered is between £35,000 - £40,000, depending on experience.

Are you interested?
If you are interested in this position and feel like you have the right skills and experience please respond to this advert with your CV.

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