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Head of Service Operations

Job Ref: ELB100014

Job Type: Permanent, Full time 

Location: Berkshire 

Salary: £80k - £90k + benefits

Start date: Feb / early March 2020

Our client is looking for the Head of Service operations to join their team.

General Benefits:


  • Gym membership
  • Possible company car
  • Pension 
  • Health insurance
  • Bonus

On the job training and progression potential


  • Progression potential in salary and seniority

About the Role

The company’s media and hardware client is offering the right candidate a step-up opportunity to work with them as the Head of Service Operations.

They're looking for a hungry and high energy individual that can make an impact immediately.

Key Specifics:


  • Private sector
  • Tech industry
  • Remote and onsite working
  • Travel abroad
  • Team management | onshore and offshore team | 50+ direct reports

Key Responsibilities:


  • Drive improvements and performance across internal helpdesk 1st, 2nd and 3rd line support against high volume and complex hardware / software solutions
  • Review and implement changes across contract management and services with third parties
  • Own and manage supplier relationships and key stakeholders

Key Personal Attributes:


  • Skilled in spotting patterns and trends
  • Innovative
  • Gets stuff done
  • Has leadership qualities
  • Takes action
  • Motivates people and teams
  • Collaborative
  • Good with process

Core skills:


  • Service Management
  • Service Analysis
  • Helpdesk / Service Desk Support
  • Service Desk Management

Systems and tools they use:


  • SAP 
  • Salesforce

Experience:


  • Manager level
  • 8-10 Years of professional experience
  • Average – good technical knowledge
  • Multi industry experience preferred
  • Team management experience (21 – 50 direct reports)

General Expertise:


  • IT Operations
  • Bid management
  • 3rd Party management
  • Business process
  • Supply chain management
  • Vendor management
  • Information technology
  • Software development knowledge

Additional Skills, Expertise and Qualifications:


  • Technical or business undergraduate degree

How to Apply

If this role is of interest and you would like to learn more please attach your CV to the link provided and the Hiring Company will be in direct contact.

Good luck!



  • Start: ASAP
  • Duration: Permanent
  • Rate: £80k - 90k per year + Benefits
  • Location: Berkshire, England
  • Type: Permanent
  • Industry: IT
  • Recruiter: Hiring People
  • Contact: Hiring People
  • Email: to view click here
  • Reference: ELB03
  • Posted: 2020-02-17 09:40:21 -

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