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Service Advisor

Service Advisor - Stoke on Trent

Benefits: £20,000 basic dependant, plus uncapped bonuses (£25,000 OTE) Standard hours Monday - Friday 8am-5.30/6pm, Saturday mornings on a rota basis (usually 1 in ¾) 21 days holiday plus bank holidays and pension, friends and family discounts available

We are currently looking for experienced Service Advisors to join a main dealership in Stoke on Trent.

We need someone who has previously worked in the Service department within a main dealer and has experience with the Kerridge system.

The company has been established for over 50 years and have over 20 sites and are a well-established group going from strength to strength each year.

Key Responsibilities:

  • Managing all service enquiries, face to face and telephone

  • Arrange bookings with customers

  • Upselling customers products and services to meet company targets

  • Liaise with the workshop

  • Manage handover and administration of all vehicles

  • Explain work carried out on vehicles, ensuring customer understanding and authorisation

Desirable Qualifications / Experience:

  • Experience as a Service Advisor within a main dealership

  • Experience with Kerridge computer systems

  • Highly motivated and enthusiastic

  • Excellent customer service skills

  • Great organisation and planning skills

  • Natural Selling ability

  • Well presented

  • High attention to detail

  • Ability to work under pressure in a quick-paced environment


  • Basic Salary of £20,000

  • Uncapped bonuses available (£25,000 OTE)

  • Working hours 8am - 5.30pm Monday - Friday, 8am - 6pm on a rota basis

  • Saturday mornings on a 1 in 3/4 rota basis

  • 21 days holiday plus 8 bank holidays

  • Pension

  • Family and friends discount on servicing and parts

  • Family and friends discount on all vehicles

  • Excellent training and progression opportunities

Interested? Please send your CV to Emma Stevens by applying for the vacancy or email, or call.

/ 0121 296 4416

  • Start: ASAP
  • Rate: £18000 - £20000 per annum + uncapped bonuses, 21 days holida
  • Location: Stoke on Trent, England
  • Type: Permanent
  • Industry: Automotive
  • Recruiter: CV Bay Ltd
  • Tel: 0121 296 4416
  • Email: to view click here
  • Posted: 2020-02-28 14:08:32 -

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