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Head Night Concierge (Hotel)

Are you an experienced Head Night Concierge looking for your next career challenge? A great opportunity has arisen for a Head of Night Concierge at this well-known London hotel.

This role would suit a passionate and exceptional candidate.

Duties and Responsibilities:

, Provide and maintain high quality standards of guest care & service by Night Porter team
, Ensure all guests are welcomed to the hotels in a hospitable, friendly and professional manner
, Oversee and direct all hotel operations during the night shift to ensure guest satisfaction and safety
, Inform Night Porter team of nightly activities, group and VIP arrivals as well as special requests and repeat guests
, Ensure Night Porter team undertake check-in procedures for all guests and address any special requests accordingly
, Oversee provision of housekeeping items such as mini-beds, cots, towels, shampoo, blankets, towels, and bedding to guest rooms when Housekeeper is off duty
, Ensure Night Porter team attend to guests needs and requests in a timely and professional manner, pro-actively providing guests with information, advice and support as and when required
, Lead on the decision-making process on guest relocation for nights when overcapacity, execute accordingly and ensure a smooth relocation process
, Liaise with all other departments throughout the hotels, undertaking reporting as required and ensuring information pertinent to other departments is forwarded in a timely manner
, Ensure that public areas are kept clean and tidy utilising housekeeping services when necessary and appropriate
, Ensure Night Porter teams keep yards and forecourts clear of traffic obstructions.

, Liaise with and provide support to other Heads of Night Porters and their teams to coordinate and cover Night Porter & Concierge services in all hotels (including Morton Hotel when required to do so by Morton Hotel Management)

Leadership & Management
, Lead and manage activities of Night Porter team within the hotels to ensure departmental adherence to professional standards of excellence and Company policies and procedures.

, Provide on-the-job coaching, mentoring and training to the Night Porters department where needed.

, Lead and manage the Night Porter team in the hotels in relation to all people and performance activities, e.g.

rota management, payroll, holiday approval, sickness absence, recruitment & selection, training & development, performance management (formal & informal), conflict resolution etc.

(including use of Company databases and systems)
, Ensure Night Porter team complies with Company policies and procedures at all times, taking immediate action when issues or situations arise to the contrary

Required Experience:

, In depth knowledge of Security, Fire, Health and Safety Procedures
, Proven experience of using Opera computer system in a hotel / hospitality environment
, Proven experience of successfully leading and managing a high performing team
, Proven experience of Portering / Concierge duties
, Proven experience in operating in a senior leadership or management position
, Cash Handling and Management
, Customer Service
, Reception duties

Skills and Personal Attributes:

, Proven competence in use of MS products
, Proven competence in use of computers
, Excellent level of written, read and spoken English
, Exemplary customer service skills
, Exemplary communication skills
, Fluency in other languages, e.g.

French, Spanish, Italian etc.
, Professional approach to working with others
, Honest and trustworthy
, Flexible and adaptable
, Willing with a ‘can do ‘ attitude
, Reliable and committed
, Punctual
, Confident when dealing with others
, Pays attention to detail
, Team player and able to work at own initiative
, Discreet
, Committed and dedicated to providing high quality services
, Act with integrity at all times

The Package:
The successful applicant can expect a very competitive salary package of £26,906 and excellent additional benefits.

If you are keen on applying and feel you have the right skills and job experience, please send your CV to or click 'Apply' online.