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Content Designer


  • Write high quality content for Clients's new digital services that will encourage people to use them.

  • Collaborate with the Product Manager, Digital Service Manager, Business Analysts and User Researchers to define the messages that the new services should convey.

  • Take complex language and processes and make them simple to understand.

  • Develop content in such a way that it will encourage people who rarely go online to use it.

  • Build relationships and work effectively within an agile delivery model with colleagues and external providers, for example user researchers and business analysts.

  • Communicate credibly with a wide range of digital delivery disciplines and talent both internally and externally.

  • Leads on all aspects of Content Design.

    Tasks include:

  • Research of subject

  • Discussion with stakeholders and experts

  • Initial drafts of content to fit with UX design

  • Collaborating with user-researchers to test customer understanding

  • Iterating content