24-7 Recruitment Services

Inbound Quality Assurance Officer

Job Description

Responsible Person Activities:

To act as deputy point of contact for the Inbound Quality Assurance Manager

To ensure compliance with the conditions with GDP requirements

To ensure Procedures required are in place and are aligned with business needs (e.g.Batch Recall, Complaints, Inbound product acceptance)

To co-ordinate any necessary operations (e.g.

testing, data gathering, reporting of data, complaints, change management)


To co-ordinate internal audits on a regular basis as agreed with Clipper and ensure that stock locations and physical product reflect the correct status within the JDA ERP system and to report any inaccuracies/discrepancies to the Inbound QA Manager

To co-ordinate internal audits on a regular basis on the tracker system to ensure that the stock status reflects the stock status in the JDA ERP system and information uploaded into the tracker system

Customer Quality Complaints:

To overview the QA team in their management of quality complaints to ensure requirements of business are met while ensuring optimal information and service is given to the costumer

To escalate any potential critical complaints to the Inbound QA Manager

To support responses of incoming queries and/or complaints being received in (e.g.

Trusts, log, investigate and report the findings to the Inbound QA Manager to allow follow up of the findings

Document Management:

To Manage the QMS for the management of documents

To ensure that feedback is received/obtained and documented from the interested parties and stakeholders either paper based or electronically


To manage the Inbound QA Officers

To Manage QA activities as guided by the Inbound QA Manager

To deputise the Inbound QA Manager i their absence

Information Management:

To ensure that any information in relation to a potential critical complaint is transmitted to Inbound QA Manager and relevant parties in the absence of Inbound QA Manager withing the 24 hours of receipt

To undertake any further duties that from time to time may be reasonably required by the company

Every activity has to be treated with total confidentiality

Additional Skills and Experience:

Expertise in Excel e.g pivot tables' software and any other electronic management type systems

At least 3 years experience in a QA environment

Experience in handling customer complaints and managing of a customer complaint system

Basic understanding of Good Distribution Practices

Handling of deviations, investigations and corrective actions

Execution of internal audits and reporting of findings

Attention to detail

Continuous improvement experience


If you are interested please send an updated CV to Gareth.Scanlan@24-7recruitment.net

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