ICT Senior Communications Engineer 5137722

Our client is looking for a ICT Senior Communications Engineer to join their team on a 6 month contract role in the Gloucestershire area.


Main duties


Acting as technical lead for implementation projects or major software upgrades, including liaising with business users and other areas of ICT, contributing to production of design documents and implementation plans.


Incident and problem management, trouble-shoot complex technical issues for individual systems within their domain and when necessary, apply expertise to solving problems and delivering solutions.

They may also act as the Major Incident Manager.



Essential Criteria:



  • In-depth knowledge of Cisco Call Manager, UCCX Contact Centre and voicemail integration with Exchange

  • In-depth knowledge of Skype for Business and the configuration of the associated required server roles

  • Demonstrable experience of a migration from Cisco Call Manager (or similar platform) to a Skype for Business Telephony solution.

  • A degree in a computer related field or the equivalent, demonstrable, ICT technical expertise and/or a relevant vendor security or technical related qualifications, Cisco, Juniper etc, together with a sustained delivery record at management level in a related technical discipline gained in a complex operating environment.

    Significant experience in one of the workstream's domain area is required with a good understanding of the other also being essential.

    Relevant ICT disciplines include:



    • Network/Wifi & Services Design/Operations.

    • Telecommunications/VoIP Design/Operations.

    • Incident Management & Problem Management


    Knowledge of standard and non-standard software packages and complex ICT systems, security, routers, switches, firewalls, wireless access points, communication systems and ideally both

    *NIX and Wintel environments


    You will have demonstrable comprehensive experience at working within an environment where intrusive monitoring, Alert and Event Management processes are key.


    You will have demonstrable comprehensive experience at working within an environment where strict Planned Preventative Maintenance and Change Management procedures must be adhered to.


    A strong record of delivery using communication, networking and influencing skills evidenced by use at a senior level in a complex operating environment.


    Experience of working at a senior technical level in a complex operating environment, using varied procedures and standards.

    Experience of resolving complex technical problems by researching, developing and introducing solutions to meet business needs.


    Experience of successfully developing and presenting cost/benefits reports and business cases for investment.


    Experience of leading a team and/or service in a complex operating environment where significant change was achieved.


    A keen technologist you will be up-to-date with the current best practice, latest developments and future thinking within your workstream area




    strgroup is acting as an Employment Business in relation to this vacancy.




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