Monarch Recruitment Limited

Service Desk Analyst

Service Desk Analyst (1st & 2nd line Support)

We currently have an exciting opportunity for an experienced Service Desk Analyst (1st & 2nd line Support) to join a market-leading company in Wednesbury.

We are looking for passionate and enthusiastic Service Desk Analysts that are interested in joining a growing team.

The Role

- ●  1st and 2nd line support
- ●  Reporting SLAs and KPIs
- ●  Support of all company-wide hardware
- ●  Taking ownership of problems
- ●  Service Desk experience
- ●  Excellent problem-solving skills




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