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Director of Housing Services - Croydon

One of the largest housing associations in the UK is recruiting for an interim Director of Housing Services.

Based in Croydon, the purpose of the role is to lead, manage and inspire a team for income collection, lettings and anti-social behaviour services across all regions and promote the services and build excellent relationships with external partners.

The Role
The purpose of this role is to lead, manage and inspire a team for income collection, lettings and anti-social behaviour services across all regions.

To promote the services and build excellent relationships with external partners.

People: The post holder will be responsible for approximately 140 staff, 5 of them direct reports.

Financial: The post holder will be responsible for an annual budget of £218M.

This will grow depending on the number of flats and communal areas in the growth programme.

Key Accountabilities:
, Contribute to the development and achievement of the organisational strategy; lead and develop the strategic priorities and plans for the directorate ensuring excellent customer focus and clarity for all on direction and colleague contribution
, Agree, monitor and be accountable for directorate performance targets, budgets and work programmes, ensuring team managers align and set objectives that deliver the strategic and directorate plan
, Lead by example; empower, inspire, support and develop your managers and teams in delivering excellent customer services, value for money and embracing diversity.

Be a role model and ambassador of the Optivo culture and expected behaviours, acting with openness, professionalism and integrity at all times
, Recruit, manage, motivate and develop all staff within the team in line with organisational policies
, Deliver sector leading, income management, lettings, and anti-social behaviour services
, Review and challenge a range of management information to ensure best practice, value for money and most effective delivery models within the services
, Prepare monthly, quarterly and annual management information, including performance indicators, to OPT, Executive Team and Board(s) as required
, Effectively deal with complaints and promote high customer service standards
, Stay up to date with technology and innovations ensuring all new initiatives are in line with overall strategy and will meet the needs of the business and its customers including the use of customer insight and data
, Develop and maintain professional relationships and partnerships with peers externally and internally, always safeguarding the interests of the organisation
, Set the department's annual budget.

Manage, monitor and analyse expenditure and meet targets
, Raise the profile of the organisation at conferences/events and by awards and accreditations.
, Inspire, lead and be a role model, consistently demonstrating the Optivo culture and values
, Manage, motivate, support, and develop the team, leading by example to ensure excellent services are provided in line with organisational policies.
, Manage your team / department spend within agreed budgets and deliver value for money at all times
, Champion resident focus

The Candidate
To be considered for this role, it is essential that you have the following skills and experience:
, Educated to degree level or equivalent experience, with evidence of continuing professional development
, Substantial experience of leadership in the field of housing, including the management of a large workforce
, National and local political awareness and knowledge, particularly in relation to key policy and legislative changes affecting housing
, A demonstrable understanding of income collection, rent setting, service charges at a senior level
, Understanding of tenancy agreements
, Experience of managing complex, multi tenure lettings arrangements across large geographic areas
, Experience of delivering effective efficient ASB services
, Excellent knowledge of other housing related services
, Excellent financial, analytical and numerical skills
, Ability to produce and interpret KPIs and Management Information

The Package
This is a six-month interim contract, with the possibility of extension, or becoming permanent.

The role is full time, working 37 hours per week, mostly between 9-5, but some flexibility will be required.

How Apply
To apply for this role, please send your CV Lee McMillan at Service Care Solutions via lee .

mc millan @ service care .

org .


You can also call Lee on 01772 208 966 discuss the role in more detail.