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Customer Service Representative

Customer Service Representative

Our client is a financial services company located in Englewood, Colorado.

They are looking for 60 Customer Service Representatives to help support their unemployment assistance division.

This role is a 6-month contract (which can extend), with the first month being mandatory on-site training.

From there, you will be able to work 100% remote!

Here's what you'll be doing:

  • Listening carefully to customers with patience and courtesy

  • Troubleshooting customer problems and identifying solutions while leveraging your strong customer service and communication skills

  • Educating customers by answering their frequently asked questions

  • Building customer relationships by earning their dedication and trust through unmatched customer experiences

Here's what our ideal candidate has:

  • Positivity and professionalism with a focus on solving problems and doing whatever it takes to make a difference with every customer every time

  • Ability to establish rapport with all kinds of people, listen attentively, and home in on the most important issues

  • Ability to explain things easily, in ways that people can understand

  • A tech-savvy mindset and ability to use that knowledge to find solutions

Preferred skills/experience:

  • High school diploma or GED

  • 1+ years of customer service and/or sales experience

  • Willingness to work evenings, weekends, and holidays

  • Willingness to work split shifts as necessary (i.e., four hours worked in the morning, a minimum of a four-hour break, followed by four more hours worked in the evening)

  • Understanding that scheduled shifts may change every six months with new shift bids

Home office requirements:

  • Internet service registered to your primary address (i.e.

    no sitting in Starbucks or the like)

  • A dedicated quiet, private workspace with a chair and desk

  • The ability to self-manage in a remote work environment including setup of company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections

  • Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team - all in a remote work environment