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Telecoms Account Manager

We are looking for an Account Manager to create long-term, trusting relationships with our customers.

The Account Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

Main tasks

  • Manage responses to tenders received from applicable clients.

  • Manage the negotiation and setup of commercial contracts and frame agreements.

  • Act as the main point of contact to multiple client contacts for general service delivery and commercial requirements.

  • Co-ordination of staffing requirements with internal resourcing / HR teams to ensure applicable projects are fully staffed as per service requirements.

  • Ensure all necessary project details are provided to the Service Operations department for internal governance and reporting.

  • Liaison with technical staff to provide relevant reporting of service level agreements and key performance indicators, where required.

  • Ensure all necessary information is received from clients to allow for quick turnaround on invoicing.

  • Attend and chair operational review meetings, travel will be required (predominantly South-East region).

  • Maintain positive business relationship with clients

Required competencies

  • 3+ years of Account Management experience within the IT / Telecommunications sector.

  • Fluent English - both spoken and written

  • Proactive, personable, hard-working, committed, overachiever.

  • Strong negotiating and communication skills

  • MS office competency (Word, Excel, Powerpoint, Outlook)

  • Ability to work independently

  • Good presentation skills