Additional Resources Ltd.

Technical Advice Team Manager

Technical Advice Team Manager (FTC) - West LondonSalary: Up to £41,000 per annum dependant on experience

The Company

Our client is a national charity founded over 150 years ago offering award-winning information, advice and support for older people across the UK.

The Role

An exciting opportunity has arisen for a Technical Advice Team Manager to join our client's London office, providing line management and supervisory support to a team of Technical Advisers.

The role will also involve providing technical guidance and advice within specialist areas to staff and volunteers to ensure all information is delivered accurately.

Role Responsibilities:

* Support the Head of Information and Advice to translate strategy into operational plans.

* Provide technical guidance, strategic advice and case law to staff and volunteers.

* Provide accurate technical advice and casework to clients in line with AQS standards and IA guidelines as required.

* Support technical advisers to develop and deliver training, briefings and other technical communications as required, provide cover as required.

* Identify and work with relevant external organisations and stakeholders in partnership to provide I&A that meets the needs of older people including acting as a peer reviewer for external organisations.

* Deputise for the Head of Information and Advice as required.

* Develop and maintain a working knowledge of legislative and regulatory frameworks.

* Conduct file reviews and other quality checks.

Essential Skills & Requirements:

* Experience of supervising or managing advisers.

* Knowledge of the Advice Quality Standard (AQS).

* Experience of supporting the training and development of advisers using a range of techniques including coaching.

* Experience of representing an organisation externally.

* Strong customer service experience, ability to resolve problems & deal with queries in a proactive manner.

Important Information: We endeavour to process your personal data in a fair and transparent manner.

In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.

For more information see our Privacy Policy on our website.

It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.

If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

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