Additional Resources Ltd.

French Speaking Customer Service Representative (Out Of Hours)

French Speaking Customer Service Representative (Out Of Hours) - Derby

Excellent Package & Benefits, Dependant on Experience

The company:

My client provides managed IT services and business applications to their customers, allowing them grow and focus on their core business.

For more than 35 years in a very competitive market place they have built trusted relationships with their partners and they have always put their customer's business requirements at the heart of the solution.

With a head office based in the East Midlands they provide Global IT Support solutions to customers throughout the UK and worldwide.

On average their employees have been with them for nearly 8 years which reflects the fact that they can offer an environment where you can develop your career and skills while working with successful and growing clients.

The Role:

I am looking for a IT Customer Service Representative who is fluent in French, to work out of hours.

You must be able to work between 10.30pm and 1.30pm, and weekends in various shift patterns.

You will be well organised and able to deliver first class customer service via telephone calls and e mail.

You will assist International Customers on IT service requests, completing and updating internal ticketing to provide the information required and liaising between customers and engineers to arrange site visits.

This is a great opportunity to work with 150+ Global companies and in return you will receive excellent development opportunities.

You will have great customer service skills, good problem-solving skills and analytical and diagnostic skills for problem resolution, knowledge of Microsoft products (Outlook, Excel, PowerPoint, etc.), the ability to work as a part of a team and to prioritise tasks and projects.

You will have good numerical skills, accuracy and attention to detail, and be a self-motivated person who enjoys working in a fast-paced environment while being fluent In German.

Essential Requirements: French Speaker, customer service skills, communication skills, attention to detail, well organised

Important Information: We endeavour to process your personal data in a fair and transparent manner.

In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.

For more information see our Privacy Policy on our website.

It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.

If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

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