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Customer Success Specialist

Customer Success Specialist

Automotive Technology Solutions

A Customer Success Specialist (Customer Support) is required to join a leading automotive technology provider with the aim of strengthening customer relationships and ensuring adoption and usage of software solutions.

Our ideal candidate will have proven experience in customer success, account management or corporate training role with the ability to quickly and effectively build solid customer relationships.

Location Germany - Ideal base - Cologne, Bonn, D├╝sseldorf, Essen, Wuppertal, Dortmund, Koblenz, Frankfurt, Leverkusen, Duisburg, M├Ânchengladbach

€45,000 - €63,000 + Benefits

The Role

  • Become the designated point of contact for customers following sales completion, managing their account on a daily basis, building relationships and developing customer rapport to become a trusted partner.

  • Understand and define the goals and required outcomes of using software and technology solutions to increase product adoption and usage and reduce the number of cancellations.

  • Collaborate with sales, marketing, customer support and product development teams to resolve queries and make product recommendations.

  • Conduct quarterly business reviews alongside Account Managers to monitor product performance, ROI and ongoing opportunities for product improvement.

  • Support new programme launches.

The Candidate

  • Our ideal candidate will be educated to degree, or equivalent, with a focus on business or related subjects.

  • Proven experience of building customer success, satisfaction and increasing product usage, ideally within a customer success, account management or corporate training role is a must

  • A ‘people person' that can quickly and effectively become a trusted partner to customers.

  • Previous experience within the software or automotive industry are advantageous but not essential.

  • Fluency in both German and English are required for this role.

Apply in Confidence

To apply for the position of Customer Success Specialist job please forward your CV in English to Kayleigh Bradley, Senior Recruitment Consultant at Glen Callum Associates Ltd or call Kayleigh directly for a further chat on the job.

JOB REF 3447KB Customer Success Specialist - location Germany - Automotive Technology Solutions

Glen Callum Associates are a leading automotive recruitment consultancy with a vast amount of experience of operating within the automotive Technology sector on a Global scale.