Neighbourhood Housing Officer - 1000547211815490

Neighbourhood Housing Officer - £12ph umbrella - Gateshead - 3 Month Contract

Our client is a large public sector organisation who requires a Neighbourhood Housing Officer to deliver a comprehensive, customer focused and responsive tenancy and estate management service to sustain tenancies.

Supporting tenants and helping to create safe and clean sustainable neighbourhoods.


  • Proactively manage a cross tenure patch of properties, including properties managed on behalf of other landlords, providing customer focussed services in line with the company's service standards and values.

  • To become the key local contact for tenants, providing appropriate support and early intervention to sustain tenancies and maximise income.

  • To work with vulnerable tenants, making appropriate referrals and liaising with partners and services to develop and monitor support plans.

  • Carry out a range of visits to ensure tenancies are sustained and properties are kept in good condition.

  • To provide customers with appropriate housing advice and where necessary carry out home visits to assist the rehousing process; this includes visits to approve mutual exchanges and registration of transfers.

  • To proactively manage and investigate reports of nuisance and ASB to prevent escalation.

    Take appropriate action in each case, working in partnership with other services and agencies to seek a positive resolution.


  • Experience of dealing with potentially difficult situations

  • Experience of providing support to vulnerable customers

  • Display and evidence a positive “can do” approach

  • Knowledge of housing and social care Issues

strgroup is acting as an Employment Business in relation to this vacancy.

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