Network Support Engineer - 2nd Line

Network Support Engineer - 2nd Tier

Ultimate role for an experienced Network Engineer / Network Support Engineer with one of THE leaders in their field; network aggregation and provision of some of the highest quality data connectivity services in the UK.

The role at this cutting edge and multi-award winning business will be as rewarding as it is challenging, offering a defined progression path to see you rapidly upskill in the most “in-demand” areas of IP networking today.

Within this role, you'll take responsibility for the provision of technical support in relation to support tickets received from 1st and 2nd line engineers and will serve as the first point of contact for complex support enquiries received by phone, email or web portal.

You'll also manage router configurations, provide remote router management, carry out a data centre tasks (remotely), and assist in the deployment and management of customer network solutions (including working on some very large-scale projects).

Experience Required:

  • Cisco and / or Juniper qualifications (or equivalent experience).

    You're going to need to be working at CCNA / JNCIA level as a minimum.

  • Experience with Cisco ASA or Fortinet Firewalls would be beneficial.

  • Experience with SD-WAN technologies would be beneficial.

  • Customer service / previous helpdesk experience required

  • Ideally you will also have experience working on a Service Provider core network.

  • Excellent communication skills (written and verbal), a must.

This is an urgent requirement and a hire needs to be made ASAP.

Therefore, if this role could be of interest, please apply now to hear further details.

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