Technical Support Advisor

Technical Support Analyst - Worcester


We are currently recruiting for a number of Technical Support Analysts, for one of the largest Internet Service providers in the UK.



Job Description


Working in a flexible environment providing critical support to customers you will be answering a range of queries, providing help and support whilst looking for additional sales opportunities where possible.


You will recieve a 12 week training programme, so that you fully understand the products and services and can therefore advise to the best possible standard.


As a technical support analyst you will be representing the business when dealing with their customers, so you must be professional and be able to communicate at a high standard.


The type of support requests you will be dealing with will range from web development related issues, to hosting issues through to non technical billlng enquiries.

So you must be flexible in switching between technical and non technical requests.


The normal hours of business of the company are presently 6:00 a.m.

to 7:15 p.m.

Monday to Friday and 8.00 a.m.

to 4.00 p.m.

on Saturday and Sunday.

Your basic hours of work will be variable depending on shift patterns worked with a maximum of 42.5 per week.

You will be required to work 5 days per week between Monday and Sunday inclusive on a variable basis as required by the dictates of the business.



Benefits:



  • Salary: £18,000pa

  • Holidays: 23 days + Bank Holidays

  • Pension

  • Life cover & health cover

  • Free parking



Some of the responsibilities will include:



  • Ensuring all enquiries are logged and kept up-to-date and all problems followed through until resolved or concluded

  • Technical troubleshooting of our product range

  • Identifying product upgrades and cross selling opportunities

  • Keeping up to date with new technologies that will assist our customers

  • Ensuring all individual performance and sales targets are met

  • Flexibility to be moved from team to team to ensure that we are meeting customer demand

  • Escalating problems to a team leader where necessary

  • Carrying out such tasks that are required to meet the needs of the business



Required skills



  • Strong IT skills

  • Resilient & confident with the ability to problem solve

  • Knowledge of Microsoft Word, Excel and Outlook at an intermediate level

  • Clear written and verbal communication skills

  • Knowledge of web technologies such as websites, dedicating hosting and email set-up

  • Previous customer care or technical support experience within an IT/Web based/technical environment



If this sounds like you please send us your CV through the link, and we will give you a call for a confidential chat.

Alternatively please give us a call at 01213669016 and ask for Alice, and we will be more than happy to go through the role in more details, with a view to arrange an interview with you.





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