Customer Consultant (Spanish & English)

Role: Customer Consultant (multilingual Spanish & English)

Location: Ringwood

Salary: £21,000 per annum

Hours: Monday - Friday shift between 8am - 6pm

Our client are looking for a customer consultant to handle multi channel communications (phone, email, letter) from their customers in regards to general enquiries around their policy/account.

Skills Requirements

  • Fluent in both English & Spanish both verbally and written

  • Ability to quickly establish rapport with customer

  • Strong attention to detail through communications

  • Ability to respond to customer queries and complaints via email or letter in both English and country of origin.

  • Ability to remain positive, courteous & professional at all times

  • Focus on customer to deliver the FCA guidelines and fundamentals of the call that the business require

  • The ability to stay focused and controlled, ensuring all core elements are addressed

Apply now for the chance to work within a fantastic company and team!!

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