Claims Manager

Claims Manager
Runcorn, Cheshire
£30,000 - £40,000pa + Holiday Entitlement of up to 33 days holiday (including bank holidays), Private Medical Insurance, Pension contribution of up to 7%, and a discretionary bonus.


Hours of work; Monday to Friday between the business working hours of 8:45am and 5:30pm (or 5:00pm on Friday) You will be also be required to work one in every four consecutive Saturdays between the business working hours of 8:50am and 2:00pm.




KHR have recently partnered with one of the UK's top Insurance Brokerages to support them through this exciting period of growth.

Their period of growth is largely due to their continued, year on year success, which shows no signs of changing in the foreseeable future.

This specialist Commercial Insurance service provider, with offices based in Runcorn, are keen to hire an experienced Commercial Claims Manager to lead their claims operation, whilst managing their own case load.

The Claims Manager will be responsible for the day to day management and performance of the back office claims operations team, ensuring adherence to the FICL delegated authority agreement.

The core responsibilities of the Claims Manager will include, yet not be limited to the following;

Operational
- Regularly review the operating model to ensure optimal efficiency
- Build and maintain process flows and procedures
- Lead by example to create a high performing team by motivating and delegating
- Build strong relationships with the Senior Management Team and Stakeholders

Technical
- Be accountable for TPPD, credit hire and MOJ performance
- Apply and instill the internal fraud policy, ensuring only legitimate claims are paid
- Manage a small portfolio of complex/high value claims
- Handle escalated claims and complaints where required
- Be fully responsible for team performance - reviews, training, appraisals, disciplinaries

Strategy
- Maintain a culture of continuous improvement and seek innovative ways to improve performance
- Lead and support on all strategies aimed at reducing cost
- Keep informed of legal and regulatory changes that may impact the business
- Monitor and enhance the claims MI suite in order to make informed decisions
- Oversee the performance of external suppliers

The ideal candidate for the position of Claims Manager will have the following essential skills;

- 5 years previous experience in a similar role
- Solid understanding of MOJ process, CPR including liability, Road Traffic Act, PI and Fraud
- Excellent communication skills - verbal and written
- Have a hands on approach
- CII preferred, or willingness to achieve

To be considered for this exciting opportunity please apply within.



At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit.

If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page.

This does not need to be formatted in the same manner.

In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word.

Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.

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