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Care Scheduler (Office Based)

Job Title: Care Scheduler (Office Based)


Salary: £18,000 - £20,000 (dependant on experience)


Location: Office based in Kettering


Hours of work: 8:30 am till 5:00 pm / Monday to Friday


The Care Bureau specialises in providing care to our clients within their own homes and has an exciting opportunity for an enthusiastic Care Scheduler to join our dynamic team.

This permanent position is well suited to an individual that is looking to advance their career in care, by using their in-field knowledge to progress into an office-based role.


Based within the Domiciliary Department, you will work closely with the manager and administrator to match a carer to a client, based on their individual needs.

Maintaining stable routines is crucial in ensuring the highest quality of care is provided.


Responsibilities:



  • Matching new clients to established carers, to allow continuity and build a rapport with the client and vice versa.

    When a new carer comes on board, fitting them into the routine for an existing client

  • Reallocating care calls when someone is on holiday or sick

  • Working closely with management to assess the logistics of taking on new clients

  • To think “outside of the box” to minimise travel time between clients and increase the efficiency of the field staff

  • Answering a high volume of telephone calls

  • Assisting the manager and administrator with the day to day running of the office

  • Interviewing carers wanting to join the team

  • Inducting new members of staff and arranging their field training


Requirements:



  • A good telephone manner

  • Good IT skills

  • Good organisation skills

  • To be able to work calmly under pressure and to meet deadlines

  • Good communication skills

  • Good problem-solving skills

  • To work well within a team

  • To be able to multitask

  • Good interpersonal skills

  • Knowledge of the care sector


About The Care Bureau:


Established in 1997, The Care Bureau is a family run business with over 80 years of experience in Registered Nursing, Management, and Domiciliary Care.

From this wealth of experience, The Care Bureau understands the complex needs of our clients and staff, allowing us to provide the best possible service available.


Click apply now or send your CV



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