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Customer Service Advisor - Law Firm

CUSTOMER SERVICE ADVISOR - LAW FIRM


MANCHESTER CITY CENTRE


£18,000 PER ANNUM + PROGRESSION + LUCRATIVE BENEFITS


THE OPPORTUNITY:


Due to fantastic growth within the business I am currently recruiting on behalf of my client based in Manchester City Centre for a Customer Service Advisor to join them on a full time, permanent basis.


This is an excellent chance to join a leading law firm based right in the heart of Manchester.

It would suit someone who is wanting to develop a career within the legal industry and that has a background within customer service and dealing with inbound/outbound calls.

The company offer ongoing training and support with strong career progression opportunities.


THE ROLE:



  • Work as a team on a shared caseload of pre-portal and stage 1 RTA personal injury claims

  • Undertake AskCue, AskMID and MedCo searches on behalf of clients

  • Undertake initial pre-medical assessment of quantum and liability

  • To take initial calls and queries from clients

  • Make outbound calls to clients and other parties

  • Manage the DVLA, MID and RTA databases

  • Handle complaints and risk management reviews

  • To assist with business relationships and partnerships - specifically client relationship managers, medical agencies and insurance providers

  • Update and maintain an accurate database within the internal system

  • Opening and closing of case files

  • Report and liaise with Team Leader to ensure compliance is maintained

  • Assist with the development of the training program for HD legal


THE PERSON:



  • Experience of working in a telephone/face-to-face customer service role is essential

  • Strong organisational skills including the ability to manage own time and workload

  • Ability to work towards targets/deadlines

  • Good analytical skills

  • Relevant up to date legal knowledge (Law graduate preferable)


ABOUT THE BENEFITS:



  • £18,000 per annum

  • Based remotely (will need to commute to the city centre for training)

  • 25 days holiday + bank

  • Attendance bonus paid quarterly

  • Monthly team drinks


TO APPLY:


To apply please send your CV for immediate consideration.




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