GetRecruited UK Ltd
This job has been posted for more than 30 working days and has expired.

Customer Service Manager


CUSTOMER SERVICE MANAGER


FARNBOROUGH


UP TO £35,000 + BENEFITS


THE OPPORTUNITY:


Get Recruited is recruiting for a well established, Global business in Farnborough who are looking for an experienced Customer Service Manager to join them at an exciting period of change and investment into the Customer Service team.


The successful Customer Service Manager will be responsible for shifting the mindset and ways of working of the existing customer service team to instil a passion for quality service and relationship building.


This is an exciting opportunity for an Experienced Customer Service Manager to head up this key operational function within the business and grow with the organisation as they continue to expand.


THE ROLE:



  • As the Customer Service Manager, you'll be reporting to the Sales & Marketing Director.

    The successful candidate will be completely responsible for the company's customer service operation

  • Hands on leading & supporting of a small Customer Service team who interface with a variety of clients

  • Working closely with other stakeholders within the company to ensure smooth continuity of the production process

  • Create & deploy a strategy to drive a customer-centric approach with a focus on a positive customer experience

  • Deal with end to end customer service from taking orders, liaising with warehouse, distributors, customers and resolving any problems

  • Manage a hands-on, end to end customer service and order processing role whilst managing the customer service team

  • Being a key contact for the company's largest customers

  • Deal with pricing queries and manage quotations

  • Ensure all customer queries are managed and coordinated, involving any relevant personnel where necessary


THE PERSON:



  • Must have current experience as a Customer Service Manager

  • Previous experience in implementing cultural change within a Customer Service Department

  • Experience of using Microsoft Dynamics is desirable

  • Excellent people management, coaching and development skills

  • Strong communicator who has the ability to build lasting relationships and resolve complaints


TO APPLY:


If you are already working as Customer Service Manager and have the experience set out above, then please send your CV for immediate consideration






Get Recruited is acting as an Employment Agency in relation to this vacancy.


  • Start: ASAP
  • Duration: Perm
  • Rate: £30000.00 - £35000.00 per annum + Excellent Benefits
  • Location: Farnborough, England
  • Type: Permanent
  • Industry: Customer_services
  • Recruiter: GetRecruited UK Ltd
  • Tel: 0845 121 0741 / 0161 850 1091
  • Email: to view click here
  • Posted: 2020-11-27 17:27:28 -

  • View all Jobs from GetRecruited UK Ltd