Customer Service Representative

Service Care Solutions are recruiting for a Customer Service Representative to work with a local council in the Cardiff area starting asap for initially 2 months.

Pay rate £10.57ph

Must have telephone/call centre experience

Main duties;

1. To provide accurate, meaningful and consistent advice to customers, ensuring that they understand the action which will be taken.

2. To listen patiently, to empathise with the customer's situation and convey a genuine desire to help and support.

3. To work with colleagues within the Contact Centre and other service areas to ensure the highest levels of first time call resolution and customer satisfaction.

4. To work with current and emerging technology to enhance customer contact services.

5. To ensure continuous improvement, initiating, facilitating and responding to change in a positive manner

If you would be interested I am available on 01772 208962 or

Due to the volume of applications only those who meet the requirements will be contacted.

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